This policy explains how STEVENTS LTD ("we", "us"), the promoter of Soultown events, handles your information - across the Soultown Festival app (iPhone and Android), our website, and tickets you buy through our ticketing partners.
The short version: the app has no accounts, no advertising and no tracking. Most features work with just an anonymous device identifier. We only hold your name, email or location when you choose to buy tickets, sign up for updates or use Find Your Friends. We never sell your data.
To make the app's features work: delivering notifications you have opted into, remembering your favourite artists, issuing and validating tickets, emailing your tickets and order confirmations, running giveaways and prize draws, showing your friends on the map when you use Find Your Friends, and - only if you opted in - sending you news about Soultown events.
When you buy a ticket to a Soultown event through a ticketing partner (for example AXS / AEG for shows at The O2 and indigo at The O2), you may be offered the choice to opt in to hear from Soultown. If you tick that box, the partner shares your name and email address with us, STEVENTS LTD, as the event promoter. We use it only to email you news about Soultown events - on-sales, line-ups and announcements - on the basis of your consent. You can unsubscribe at any time using the link in any email, or by emailing rob@soultownfestival.com. We never sell this data or pass it on for anyone else's marketing.
Device identifiers, notification tokens, favourites and Find Your Friends data are kept only for the operation of the festival and are deleted or anonymised when no longer needed. Ticket order records are kept for 6 years, as UK law requires for financial records. Turning off notifications in your phone's settings stops all pushes immediately. Deleting the app removes the identifier from your device.
You can ask us to delete your data at any time - see how to delete your data.
If you take part in an in-app giveaway or prize draw, your device's anonymous identifier is used to issue a unique QR code and record whether it has been redeemed. Full terms are shown in the app alongside each promotion. Apple and Google are not sponsors of, or involved in, these promotions in any way.
Soultown events are for adults aged 18 and over. The app is not directed at children and we do not knowingly collect personal information from anyone under 18.
If this policy changes we will update this page and the date at the top.
Questions about this policy or your data: rob@soultownfestival.com